Warranty & Damage Claims

If an item arrives damaged or defective, contact us within 2 days of delivery with photos and your order number, and we’ll reship a replacement free of charge. Because so much depends on how wood and iron are installed, finished and cared for after they leave our warehouse, we don’t offer a general warranty on stair parts.

How to File a Damage Claim

Step 1

Check your order

Open your boxes and inspect every part as soon as it arrives.

Step 2

Take photos

Take clear photos of the damage or defect. In some cases we may also ask for video.

Step 3

Contact us within 2 days

Call (866) 727-9356 or email [email protected] within 2 days of delivery. Include your order number and the photos.

Once your claim is approved, we’ll reship a replacement free of charge.

Why We Don’t Offer a General Warranty

Wood and iron are natural materials, and once a part leaves our warehouse, a lot is out of our control. We can’t guarantee how long a part will perform under conditions we can’t see, including:

How the parts were installed
The environment they’re in, like humidity and temperature
The stains, paints and finishes used
How the parts were stored before installation
How they’re cared for and maintained

Help Your Stair Parts Last

Follow proper installation and finishing steps, and get professional help if you need it. Our install guides walk you through it:

For returns on unused items, see our shipping and returns policy.

Warranty FAQ

Do Cheap Stair Parts products have a warranty?

We don’t offer a general warranty on stair parts. If an item arrives damaged or defective, contact us within 2 days of delivery and we’ll reship a replacement free of charge.

How long do I have to report damage?

2 days from delivery. Send photos and your order number.

What do I need to file a damage claim?

Clear photos of the damage or defect and your order number. In some cases we may ask for video.

Is a replacement for a damaged item free?

Yes. If the item arrived damaged or defective and you report it within 2 days of delivery, we reship the replacement free of charge.